Senior Customer Services Executive
She/Her | Based in Sheffield
| Years in industry: | 27 |
| Start date at Argyll Ruane: | March 1999 |
| What Argyll Ruane means to Kelly: | Professionalism, friendly, security |
Kelly is a Senior Customer Services Executive at Argyll Ruane, assisting customers with course and examination enquiries, providing accurate information on training options, costs, and availability, as well as processing bookings through internal CRM systems. She also plays a crucial role in organising bespoke training courses, coordinating suitable dates for clients outside the standard course planner.
With over 25 years at Argyll Ruane has given Kelly strong working knowledge of the NDT and coatings training and examination services offered. She enjoys the daily challenge the role brings and takes particular satisfaction in resolving complex scheduling requirements to meet customers’ training needs. Kelly values the supportive team environment, describing it as a close-knit group that works collaboratively to deliver the best service possible.
Outside of work
Outside of work, Kelly enjoys socialising, spending time with friends and family, and playing board games. She has a creative streak and is well known for her baking skills. A few favourites:
- Drink: Rum and pineapple
- Music: Rock and country music
- Holiday: Scottish Highlands
Kelly’s superpower: Baking!
How others describe Kelly: Kind, professional, clever